- Tarot Guidance
- • Personalized Readings
- • Online Worldwide
CUSTOMER POLICY
We want every customer to have a clear understanding of our cancellation, rescheduling, refund, and digital-product policies before booking a tarot reading or purchasing a downloadable report.
Last Updated: 22 August 2026
This Return, Refund & Cancellation Policy applies to tarot reading appointments, online consultations, downloadable tarot reports, and related digital services purchased through Anju Bala Tarot.
By completing a booking or purchase, you acknowledge that you have read and accepted this policy.
Tarot readings are personalized digital or online services. They are not physical products and therefore cannot be returned in the conventional sense.
Refunds and cancellations are handled according to the specific rules described below.
Customers may cancel an appointment where the booking system allows cancellation and provided the cancellation is made within the permitted cancellation period shown during booking.
We recommend cancelling or rescheduling as early as possible so that the appointment slot can be made available to another customer.
If a paid appointment is cancelled within the eligible cancellation period, the customer may be eligible for a refund according to the applicable refund rules for that service.
Where a refund is approved, the amount will generally be returned through the original payment method, subject to payment-provider processing procedures.
Cancellations made too close to the scheduled appointment time may be treated as late cancellations.
Late cancellations may not qualify for a refund because the reserved appointment time may no longer be reasonably available for another customer.
If a customer does not attend or is unavailable for the scheduled tarot reading without providing timely notice, the appointment may be treated as a no-show.
No-show appointments are generally non-refundable.
A customer who arrives late may receive only the remaining portion of the scheduled appointment because the reader may have another appointment immediately afterward.
Where rescheduling is enabled, a customer may request to move an appointment to another available date and time.
Rescheduling requests should be submitted before the applicable cancellation or rescheduling deadline.
Rescheduling is subject to availability and does not guarantee that the originally preferred date or time will remain available.
We reserve the right to restrict repeated or unreasonable rescheduling requests.
A new appointment may be required if an appointment has already been rescheduled and the customer subsequently requests additional changes.
In exceptional circumstances, Anju Bala Tarot may need to cancel or reschedule an appointment due to illness, emergency, technical problems, connectivity issues, or other circumstances beyond reasonable control.
If we cancel a paid appointment, the customer may choose an alternative available appointment or request an appropriate refund.
Online readings may occasionally be affected by internet connectivity, audio/video problems, power interruptions, or other technical issues.
If a technical problem prevents the reading from being reasonably completed, we may offer a rescheduled session or another appropriate resolution.
Customers should ensure they have a stable internet connection and a suitable device before joining an online reading.
Because tarot readings are personalized services, refunds are not automatically available after a reading has been completed.
A refund may be considered where:
Refunds will generally not be provided for:
Downloadable tarot reports are digital products and cannot be physically returned.
Once a downloadable report has been delivered or made available for download, refunds are generally not available because the digital product has been supplied.
If you purchase a downloadable report but experience a genuine technical problem accessing or downloading it, please contact us.
We will make reasonable efforts to provide another download link or otherwise resolve the delivery problem.
A technical inability to download a file does not automatically mean that the purchase is non-refundable; we will first attempt to resolve the delivery issue.
Customers are responsible for providing a valid email address when purchasing a downloadable report.
If a report cannot be delivered because an incorrect email address was provided, please contact us as soon as possible with the order details.
We may resend the report to a corrected email address after verifying the purchase.
If you believe that you have been charged more than once for the same appointment or digital product, contact us with your order or payment reference.
After verification, a genuine duplicate payment may be refunded through the applicable payment method.
If a payment fails or is cancelled before successful completion, the appointment is not considered fully paid.
A temporarily reserved appointment slot may be released after the applicable payment period expires.
Customers should not make a second payment until they have checked whether the first transaction was actually successful.
Payments made through Razorpay are subject to Razorpay’s payment processing procedures.
Where a refund is approved, the refund will normally be initiated through the applicable payment system and may take additional time to appear in the customer’s account depending on the payment provider and financial institution.
Once a refund has been approved, we will initiate the refund through the applicable payment method within a reasonable processing period.
The time required for the refunded amount to appear in the customer’s bank account, card, UPI account, wallet, or other payment instrument may vary depending on the payment provider and financial institution.
Where a refund is approved, the refundable amount will generally relate to the amount actually paid for the affected service.
Any non-refundable third-party charges or fees, where legally permitted, may be treated according to the applicable payment and refund arrangements.
To request a refund, please contact Anju Bala Tarot using the official contact information provided on the website.
Please include:
Refund requests may be reviewed individually based on the appointment status, payment status, service delivery status, cancellation timing, technical circumstances, and applicable law.
Submitting a refund request does not automatically guarantee approval.
If you believe a payment was made without your authorisation, contact us immediately and also contact your bank or payment provider where appropriate.
We may investigate suspected fraudulent, abusive, or unauthorised transactions before processing any refund.
If you believe a transaction is incorrect, please contact us first so that we can attempt to resolve the matter promptly.
Nothing in this policy limits any rights you may have under applicable consumer protection or payment laws.
A refund cannot generally be claimed solely because a customer does not agree with, does not like, or does not experience the outcome suggested during a tarot reading.
Tarot readings are interpretive and are provided for personal reflection, spiritual guidance, and entertainment. No particular future outcome is guaranteed.
We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our services, payment systems, appointment rules, digital products, or applicable legal requirements.
The latest version will be published on this page with the updated date.
If you have questions about cancellation, rescheduling, refunds, payments, appointments, or downloadable reports, please contact Anju Bala Tarot using the official contact information published on the website.
